If the buyer has not received the item 3 days (72 hours) after the estimated arrival date shown in the order details.

Confirms the order.

Item damaged or significantly different than described. For example:

  • Item was damaged during shipping
  • Item is missing major parts, and this wasn't disclosed
  • Item condition was different than described
  • Item is a different version or edition than what was displayed for purchase
  • Item is completely different from what was ordered
  • Seller not following their stated refund policy.
  • Unauthorized purchases.

Any products or services that are prohibited by our Commerce Policies

  • Products marked as received
  • Vehicles
  • Real estate
  • Financial products or investments
  • Precious metals and gemstones
  • Equity or debt in a business
  • Custom or made-to-order items
  • Services
  • Donations
  • Industrial machinery
  • Perishable items
  • Buyer's remorse
  • Items shipped using an intermediary or freight forwarding service
  • Items where the exchange of the purchased item happens in-person
  • Orders that have already been refunded or charged back by the buyer's bank
  • Damage that occurs to items after they are delivered
  • Tickets
  • Antiques and collectibles
  • Disputes & Refunds
  • Reaching Out To The Seller

You should first contact the seller to resolve your issue with a purchase. The seller has 3 business days to respond to you and attempt to resolve your issue.

Filing a Claim

If a seller or individual seller has not responded or resolved your issue after 3 business days, you can submit a claim for our review on the forth business day.

When you file a claim, answer the questions presented, and include details regarding your issue within the form, including any messages that you and the seller sent to each other along with supporting documentation from the buyer and the seller. We'll typically respond within 72 hours.

Refunds and Returns

If you are requesting a refund, remember to contact the seller within the return period specified in the product listing and follow the seller's instructions for returning the delivered item.