If the buyer has not received the item 3 days (72 hours) after the estimated arrival date shown in the order details.
Confirms the order.
Item damaged or significantly different than described. For example:
Any products or services that are prohibited by our Commerce Policies
You should first contact the seller to resolve your issue with a purchase. The seller has 3 business days to respond to you and attempt to resolve your issue.
Filing a Claim
If a seller or individual seller has not responded or resolved your issue after 3 business days, you can submit a claim for our review on the forth business day.
When you file a claim, answer the questions presented, and include details regarding your issue within the form, including any messages that you and the seller sent to each other along with supporting documentation from the buyer and the seller. We'll typically respond within 72 hours.
Refunds and Returns
If you are requesting a refund, remember to contact the seller within the return period specified in the product listing and follow the seller's instructions for returning the delivered item.